Viking River Cruises is a market leading river cruise operator, boasting a fleet of 37 vessels with plans of doubling that figure over the next few years. Due in part to that phenomenal growth the decision was made to undergo an ERP system selection project to find a solution that could cater for their unique set of requirements.
Viking River Cruises knew that they would require specialist assistance to give them the best chance of a successful project. After selecting an application originally designed for ocean cruises, Gradient Consulting was chosen to help define VRC’s specific requirements and guide Viking River Cruises team through the process.
A team from Gradient worked with each of the twelve functional departments at VCR head office in Basel to understand and document their complex requirements. They also mentored the project team on how to conduct structured tests for each module and feed the results back into the design of the system.
"We needed to rapidly develop detailed specifications. Gradient Consulting was a tremendous help to us in defining the requirements. Their combination of solid methodology and flexible project management allowed them to deliver a superior result within a very short timeframe. Their project manager was an invaluable asset to our project."Anders Neilson VP Operations/Projects
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