Gradient was founded in 1997 by Stephanie Snaith. Since then, we have successfully helped a wide range of businesses, both large and small, to implement and improve their Infor Syteline business systems. Our most significant selling points are our ethics and reputation. We build trust with our customers to work closely with them to achieve successful outcomes. We are proud that the majority of the work we acquire comes through word of mouth.
We have worked with Infor over a number of years and were appointed an Infor Delivery Partner in 2017. As a result, we have an excellent working relationship with Infor and are trusted by them to support their customers in both implementing and upgrading their Syteline systems.
From small beginnings, we have now grown our core team to over twenty along with support from a small group of trusted associates. Most of our team have either worked in end user ERP roles using Syteline or run their own businesses, so can empathise with our customers’ issues and bring a strong level of understanding as to how to solve their problems.
We encourage all team members to allocate time for external training and personal development to ensure we keep abreast of market trends, best practices and latest Infor Syteline releases and enhancements. Despite our growth, we remain agile in our consultants being flexible to customer requirements and timings whilst retaining a structured approach to Syteline projects.
We believe that the implementation of any ERP system should begin with business needs and not with a list of potential solutions. Our first step is to determine whether a new ERP system is needed or more simply, whether an improvement or upgrade project would bring the best out of existing systems.
By choosing Gradient, customers enjoy personal and expert interaction in all operational aspects of their operations to help with business transformation and, perhaps, new ways of thinking. Working together as one team with both customers and Infor, our consultants ensure all project phases and activities are planned and executed by the right people at the right time.
Looking ahead, in terms of our customers, we are already delivering a number of larger, global projects and we expect this to continue as we seek to expand our reach. We will continue to stay close to Infor by inviting them to present to us regularly, so we better understand their own direction. We believe this will keep us ahead of the ERP curve and so benefit all our customers.
Finally, our team will also grow in both breadth and depth as we build out our technical expertise, broaden our functional knowledge and skills and also strengthen our Help Desk to offer post go-live support to all our customers.