Having taken over the business as part of an MBO, the Buoyant management recognised risks. The risks were associated with running a 15 year old “green screen” system particularly in view of expansion plans. They therefore decided to undergo an ERP system selection project. Any shortcomings of the system were resolved by the use of several increasingly complex spreadsheet applications. These spreadsheets depended heavily on key personnel. The system, whilst able to assist with most of the functional requirements of the business represented a significant risk. Support was in short supply and complexity in the business was growing.
New state of the art integrated ERP system with proven history of solutions for the upholstery industry. The new system must handle all facets of the business from product design and change management, planning through to product configuration of orders, scheduling of shop floor on “make to order” basis, dispatch/transport planning, handling of customer issues and accounts. The new system must also offer the ability for access from the field both for agents to enter configured orders and for Customers to progress chase their own orders.
A full business analysis was undertaken. All key management in each department were interviewed and the perceived strengths and weaknesses of the current systems discussed/analysed. As a result of this exercise a Specification of Requirements was drawn up. Key questions were isolated so that prospective vendors could provide their responses.